Desktop Support Analyst in Knoxville, TN

Desktop Support Analyst Job Description

Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical desktop support analyst duties:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Analyzing and making recommendations for hardware and software standardization

Creating user accounts and managing access control based on company policies

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Windows OS

EO/IR systems

Microsoft

Upgrades

Workstations

Deskside Support

Workstatioin Support

Troubleshoot

Computer Hardware

Desktop Hardware

Salary for Desktop Support Analyst in Knoxville, TN

48728 - 68308

25th percentile

48728

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

58963

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

68308

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Help Desk Support Manager

74093

91225

102128

Help Desk Tier 3

49618

60075

70978

Help Desk Tier 2

40940

49840

55848

Help Desk Tier 1

34933

42275

47170

Product Support Specialist

44278

54290

67863

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