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Help Desk Tier 2 in Knoxville, TN

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Knoxville, TN
41385 - 58295
25th percentile
41385
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
52065
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
58295
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 104798 129273 153748 Cable/Computer Technician 37825 45168 50953 Help Desk Support Manager 74538 91893 102795 Desktop Support Analyst 48950 59185 68753 Product Support Specialist 44723 54958 68753 Help Desk Tier 3 52733 62745 72090 Help Desk Tier 1 36045 43610 48728

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