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Help Desk Tier 2 in Chicago, IL

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Chicago, IL
56730 - 79910
25th percentile
56730
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
71370
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
79910
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 143655 177205 210755 Cable/Computer Technician 51850 61915 69845 Help Desk Support Manager 102175 125965 140910 Desktop Support Analyst 67100 81130 94245 Product Support Specialist 61305 75335 94245 Help Desk Tier 3 72285 86010 98820 Help Desk Tier 1 49410 59780 66795

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