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Help Desk Tier 1 in Chicago, IL

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems Recognizing and escalating more difficult problems to Tier 2 support Logging call activity

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Salary for Help Desk Tier 1 in Chicago, IL
49410 - 66795
25th percentile
49410
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
59780
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
66795
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 143655 177205 210755 Cable/Computer Technician 51850 61915 69845 Help Desk Support Manager 102175 125965 140910 Desktop Support Analyst 67100 81130 94245 Product Support Specialist 61305 75335 94245 Help Desk Tier 3 72285 86010 98820 Help Desk Tier 2 56730 71370 79910

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