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Help Desk Support Manager in Chicago, IL

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Chicago, IL
102175 - 140910
25th percentile
102175
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
125965
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
140910
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 143655 177205 210755 Cable/Computer Technician 51850 61915 69845 Desktop Support Analyst 67100 81130 94245 Product Support Specialist 61305 75335 94245 Help Desk Tier 3 72285 86010 98820 Help Desk Tier 2 56730 71370 79910 Help Desk Tier 1 49410 59780 66795

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