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Help Desk Support Manager in Salt Lake City, UT

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Salt Lake City, UT
90450 - 124740
25th percentile
90450
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
111510
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
124740
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 127170 156870 186570 Cable/Computer Technician 45900 54810 61830 Desktop Support Analyst 59400 71820 83430 Product Support Specialist 54270 66690 83430 Help Desk Tier 3 63990 76140 87480 Help Desk Tier 2 50220 63180 70740 Help Desk Tier 1 43740 52920 59130

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