Help Desk Tier 2 in Salt Lake City, UT

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.

Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Salt Lake City, UT

50220 - 70740

25th percentile

50220

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

63180

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

70740

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

127170

156870

186570

Cable/Computer Technician

45900

54810

61830

Help Desk Support Manager

90450

111510

124740

Desktop Support Analyst

59400

71820

83430

Product Support Specialist

54270

66690

83430

Help Desk Tier 3

63990

76140

87480

Help Desk Tier 1

43740

52920

59130

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