Customer Service Manager in Raleigh, NC

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

Looking for a customer service manager or a customer service manager job in Raleigh?

Search for Customer Service Manager jobs in Raleigh, NC or request talent now and our expert recruiters will be with you shortly.

Robert Half can help you with your customer service manager staffing needs in Raleigh.

Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Raleigh, NC

52009 - 66758

25th percentile

52009

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

56925

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

66758

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

44505

54079

68051

Senior Customer Service Specialist

41400

47610

53561

Customer Service Specialist

37260

41400

46316

Customer Experience Specialist

38554

48386

57184

Call Center Lead

56408

62359

72191

Call Center Specialist

35966

39071

49421

Newest Customer Service Manager jobs

Search Jobs

Customer Service Representative

Help Desk Analyst I

Appeals Associate

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.