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Customer Service Manager in Raleigh, NC

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Raleigh, NC
52268 - 67275
25th percentile
52268
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
58478
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
67275
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 45023 54855 68828 Senior Customer Service Specialist 41659 48386 53820 Customer Experience Specialist 39071 48904 57701 Customer Service Specialist 37778 41918 46834 Call Center Specialist 35966 39330 49680

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