Senior Customer Service Specialist in Raleigh, NC

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

Looking for a senior customer service specialist or a senior customer service specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can help you with your Senior Customer Service Specialist staffing needs.

Microsoft Excel

SAP S/4HANA

Spreadsheets

Microsoft Word

Order Entry

Customer Service

Sales

Office Functions

Training

Claim Administration

Salary for Senior Customer Service Specialist in Raleigh, NC

41400 - 53561

25th percentile

41400

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

47610

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

53561

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

52009

56925

66758

Account Manager

44505

54079

68051

Customer Service Specialist

37260

41400

46316

Customer Experience Specialist

38554

48386

57184

Call Center Lead

56408

62359

72191

Call Center Specialist

35966

39071

49421

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.