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Senior Customer Service Specialist in Raleigh, NC

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Raleigh, NC
41659 - 53820
25th percentile
41659
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
48386
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
53820
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 52268 58478 67275 Account Manager 45023 54855 68828 Customer Experience Specialist 39071 48904 57701 Customer Service Specialist 37778 41918 46834 Call Center Specialist 35966 39330 49680

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