Customer Service Manager in Orange, CA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Orange, CA

59295 - 76110

25th percentile

59295

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

64900

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

76110

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

50740

61655

77585

Senior Customer Service Specialist

47200

54280

61065

Customer Service Specialist

42480

47200

52805

Customer Experience Specialist

43955

55165

65195

Call Center Lead

64310

71095

82305

Call Center Specialist

41005

44545

56345

Newest Customer Service Manager jobs

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Customer Service Rep.

Customer Service Coordinator

Human Resource Manager

Case Manager

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