Customer Service Manager in Dallas, TX

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Dallas, TX

56280 - 72240

25th percentile

56280

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

61600

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

72240

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

48160

58520

73640

Senior Customer Service Specialist

44800

51520

57960

Customer Service Specialist

40320

44800

50120

Customer Experience Specialist

41720

52360

61880

Call Center Lead

61040

67480

78120

Call Center Specialist

38920

42280

53480

Newest Customer Service Manager jobs

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Account Manager

Customer Experience Specialist

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