Customer Experience Specialist in Dallas, TX

Customer Experience Specialist Job Description

Serves as a brand ambassador, creating and maintaining positive engagements with potential and existing customers through all touchpoints, such as telephone, on- and offline channels, and in-person interactions. Responds to customer questions, resolves complaints; tracks and analyzes customer feedback to identify gaps; recommends strategies to strengthen customer experience metrics; collaborates with internal stakeholders, such as sales, marketing and product development, to continually enhance customers’ experiences. Excellent communication, sound judgment and problem-solving abilities are essential, along with computer and customer service software skills, including experience with CRM platforms.

Looking for a customer experience specialist or a customer experience specialist job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can help you with your customer experience specialist staffing needs.

Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Experience Specialist in Dallas, TX

41720 - 61880

25th percentile

41720

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

52360

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

61880

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

56280

61600

72240

Account Manager

48160

58520

73640

Senior Customer Service Specialist

44800

51520

57960

Customer Service Specialist

40320

44800

50120

Call Center Lead

61040

67480

78120

Call Center Specialist

38920

42280

53480

Newest Customer Experience Specialist jobs

Search Jobs

Customer Experience Specialist

Call Center Specialist

Customer Support Rep

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.