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Customer Service Manager in Baltimore, MD

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Baltimore, MD
52520 - 67600
25th percentile
52520
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
58760
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
67600
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 45240 55120 69160 Senior Customer Service Specialist 41860 48620 54080 Customer Experience Specialist 39260 49140 57980 Customer Service Specialist 37960 42120 47060 Call Center Specialist 36140 39520 49920

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