<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p>
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is detail oriented, patient, and able to communicate clearly in both languages. <br> Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish. Provide product, service, and account information accurately and efficiently. Handle customer complaints, process orders, and assist with billing or service requests. Translate and interpret customer communications or documentation as needed. Maintain and update customer records, documenting all interactions in the CRM system. Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns. Meet or exceed performance goals, including response time, accuracy, and customer satisfaction. Identify and communicate opportunities for process or service improvements. Represent the company in a positive and detail oriented manner at all times.
<p>Robert Half seeking a dynamic and strategic <strong>Vice President of Operations</strong> to lead and scale our clients operational engine. This executive leader will oversee end-to-end operations, including back office administrative functions, customer service, call center operations, contract negotiations, fulfillment, and continuous process improvement. As a key partner to the executive team, the VP of Operations will also drive high-impact special projects that support growth, efficiency, and exceptional customer experiences. This job sites on site full-time Monday-Friday and will have some light quarterly travel involved. Please apply to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>This is a highly visible role for a results-oriented leader who thrives in fast-paced environments and knows how to translate strategy into execution.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Operational Leadership:</strong> Provide executive oversight of all operational functions, ensuring efficiency, scalability, and alignment with company goals.</li><li><strong>Customer Experience & Call Center Oversight:</strong> Lead customer service and call center teams to deliver consistent, high-quality experiences while optimizing performance metrics.</li><li><strong>Administrative & Fulfillment Excellence:</strong> Ensure seamless administrative operations and fulfillment processes that support both internal teams and external partners.</li><li><strong>Contract Negotiations:</strong> Lead and support contract negotiations with vendors, partners, and service providers to drive value and mitigate risk.</li><li><strong>Process Enhancement:</strong> Identify, design, and implement process improvements that increase efficiency, reduce costs, and improve quality.</li><li><strong>Executive Collaboration:</strong> Partner closely with the executive leadership team on cross-functional initiatives and special projects critical to the company’s growth and transformation.</li><li><strong>Team Development:</strong> Build, mentor, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.</li><li><strong>Performance Management:</strong> Establish KPIs, dashboards, and reporting to track operational success and inform executive decision-making.</li></ul><p><br></p>
<p>We are seeking a highly organized and customer-focused Bilingual Customer Support Coordinator to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for clients and customers, providing exceptional service in both English and Spanish. Your efforts will help drive customer satisfaction and operational efficiency.</p><p>Responsibilities:</p><p>• Schedule consultations and installation appointments.</p><p>• Handle inbound/outbound customer calls.</p><p>• Provide bilingual support to installation teams.</p><p>• Update CRM notes and manage customer files.</p><p>• Resolve customer issues professionally.</p><p><br></p>
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Baltimore, Maryland. This role involves providing exceptional support to customers while managing inbound calls and data entry tasks efficiently. As a long-term contract position, it offers stability and the opportunity to contribute to a local government agency's operations.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries through inbound calls, ensuring a positive experience for all callers.<br>• Accurately input and update customer data into the system, maintaining high levels of accuracy and confidentiality.<br>• Address customer concerns and resolve issues with careful attention and in a timely manner.<br>• Collaborate with team members to improve call center processes and enhance overall efficiency.<br>• Follow established protocols and guidelines to handle calls and document interactions effectively.<br>• Maintain a thorough understanding of services offered to provide accurate information to customers.<br>• Monitor call volumes and prioritize tasks to meet daily performance goals.<br>• Participate in training sessions and adapt to new procedures as needed.<br>• Uphold a strong commitment to customer satisfaction while adhering to organizational standards.
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service.<br><br>Responsibilities:<br>• Communicate effectively with individuals on the housing waitlist or those seeking to apply.<br>• Collect and manage physical documents to ensure accurate recordkeeping.<br>• Update and maintain information in the company database with precision.<br>• Scan and file documents systematically for easy access and retrieval.<br>• Perform general clerical and administrative duties to support office operations.<br>• Handle inbound and outbound calls to address customer inquiries.<br>• Provide clear and attentive assistance to customers via phone and email.<br>• Process orders and ensure accurate entry of information into the system.<br>• Collaborate with team members to ensure smooth workflows and customer satisfaction.
We are looking for a skilled Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves providing exceptional support to clients in a fast-paced call center environment, focusing on escrow and mortgage-related processes. The ideal candidate will bring strong communication skills, attention to detail, and the ability to multitask effectively in a detail oriented setting.<br><br>Responsibilities:<br>• Conduct research and analysis on insurance claims and related documents.<br>• Assist with escrow processing and ensure timely handling of transactions.<br>• Provide excellent customer service by addressing inquiries and resolving issues promptly.<br>• Utilize CRM systems and Microsoft Office Suite to manage data and generate reports.<br>• Collaborate with team members to ensure smooth operations within a fast-paced environment.<br>• Review and verify mortgage documents for accuracy and compliance.<br>• Maintain detailed and organized records of all customer interactions and transactions.<br>• Adapt to changing priorities and multitask efficiently to meet deadlines.<br>• Communicate effectively with clients and colleagues to foster positive relationships.
<p>Stable client within the legal industry seeks a tech savvy, Client Service Coordinator with strong communication skills. This role consists of providing excellent customer engagement by drafting client correspondence and documentation, generating client invoices, distributing incoming mail and packages, forwarding onboarding documents, entering data into the company’s CRM system, collecting client payments, and coordinating with outside vendors as needed. The ideal Client Service Coordinator will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. </p><p><br></p><p>How you will make an impact</p><p>· Assist and welcome visitors</p><p>· Manage client records and documents</p><p>· Assist with administrative support</p><p>· Provide client/vendor support/management</p><p>· Calendar Management</p><p>· Generate email correspondence</p><p>· Review Legal Agreement/Contracts</p><p>· Document Management</p><p>· Resolve transaction discrepancies</p>
<p>We are looking for a detail-oriented Office Manager for a possible contract-hire position in Brentwood, Maryland. This role involves managing the administrative duties for the office.</p><p><br></p><p>Responsibilities:</p><p>• Handle admin tasks (data entry, filing, ordering supplies, customer service).</p><p>• Entry of accounts payable and accounts receivable.</p><p>• Utilize QuickBooks for tracking and reconciling financial data.</p><p><br></p>
We are looking for a Facilities Coordinator to join our team in Walkersville, Maryland. In this contract role, you will support the daily operations of the facility by coordinating property management tasks, assisting with logistics, and ensuring smooth vendor interactions. This position offers the opportunity for permanent placement after 90 days based on performance.<br><br>Responsibilities:<br>• Monitor the facility continuously to ensure operational efficiency and address any issues promptly.<br>• Collaborate with property managers to organize routine property management tasks, including procurement of supplies and services.<br>• Coordinate and schedule maintenance activities to minimize disruptions.<br>• Assist with tactical planning to support the goals and objectives of the facility management team.<br>• Organize special events and provide logistical support for meetings and conference room reservations.<br>• Act as a point of contact for visitors and guests, ensuring their needs are met.<br>• Provide clear instructions to vendors, service providers, and facilities staff to ensure seamless execution of tasks.<br>• Maintain small facility management tasks and offer project-specific assistance as needed.<br>• Ensure timely follow-up with customers to address concerns and provide solutions.<br>• Support the team with administrative duties, including managing vehicle and equipment logistics.
<p>Robert Half's client is seeking a proficient Office Assistant situated in Fairfax, Virginia. As an Office Assistant, your main responsibility will be to carry out a range of clerical support tasks, manage customer interactions, and ensure seamless office operations. This opportunity is a contract position.</p><p><br></p><p>Responsibilities: </p><p>• Handling communication through phone calls and scheduling appointment</p><p>• Filing and organizing charts to ensure easy accessibility and accuracy</p><p>• Scanning and photocopying documents as required</p><p>• Using MS Office to manage, organize, and update relevant data</p><p>• Performing receptionist duties, including managing incoming phone calls and directing them to the appropriate department or personnel</p><p>• Handling and sorting incoming U.S. mail and FedEx deliveries, ensuring they reach the appropriate employees</p><p>• Dispatching outgoing mail in a timely and accurate manner</p><p>• Ordering office supplies as needed and managing the existing inventory to ensure smooth office operations</p><p>• Keeping track of office equipment and arranging for maintenance or repairs when necessary</p><p>• Implementing basic office skills to effectively perform daily tasks and duties.</p>
<p>We are looking for a detail-oriented Student Account Representative to join our team in Baltimore, Maryland. This is a long-term contract position where you will play a critical role in supporting students with financial account inquiries, ensuring smooth processing of tuition-related documents, and managing billing procedures. The ideal candidate will have a strong background in administrative and financial services, with a commitment to delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Assist students and authorized proxies with inquiries related to billing accounts, providing clear and accurate information.</p><p>• Process tuition refund plan waivers on a daily basis to ensure timely updates to student accounts.</p><p>• Manage refunds, verifying all necessary documentation before processing.</p><p>• Conduct collection calls to students with unpaid balances or delinquent payment plans, prioritizing outreach before registration and move-in dates.</p><p>• Maintain accurate account notes and apply holds on accounts as needed.</p><p>• Perform additional administrative tasks as assigned to support the department's operations</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p><br></p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p><br></p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Farifax, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>Our client is seeking an outgoing, organized, and reliable receptionist to join our team. As the face of the business, you will be responsible for welcoming guests, managing phone calls, and overseeing daily front desk operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Greet visitors and clients in a professional and friendly manner</p><p> • Answer and route incoming phone calls and emails</p><p> • Schedule appointments and manage calendars as needed</p><p> • Maintain front desk organization and common areas</p><p> • Perform basic administrative tasks such as data entry, filing, and document preparation</p><p> • Receive and distribute mail and deliveries</p><p> • Ensure confidentiality of sensitive information</p><p><br></p>
<p>We are looking for an experienced Site Manager III to oversee site operations and ensure the successful implementation of projects. This position requires a strong leader who can manage teams, coordinate activities with external stakeholders, and maintain compliance with organizational standards. As this is a long-term contract role, the ideal candidate will demonstrate expertise in operational management, customer relations, and policy administration.</p><p><br></p><p>Responsibilities:</p><p>• Supervise operations staff and provide guidance to ensure optimal performance.</p><p>• Communicate with external stakeholders and customers to coordinate site activities and implementations.</p><p>• Manage project deliverables, ensuring quality standards and deadlines are consistently met.</p><p>• Oversee system availability, preventive maintenance, and peripheral equipment functionality.</p><p>• Track and report license compliance to maintain adherence to organizational and legal requirements.</p><p>• Administer policies and procedures, ensuring consistency across operations and employee management.</p><p>• Conduct recruitment, salary administration, performance evaluations, and employee development programs.</p><p>• Maintain strong customer relationships and provide technical insights to non-technical stakeholders.</p><p>• Collaborate with senior management and functional teams to meet budget and performance goals.</p><p>• Lead the planning and execution of complex tasks, exercising independent judgment within established guidelines.</p>
<p>The Order Entry Specialist is responsible for accurately processing customer orders and maintaining order data within the company’s ERP system. This role supports sales, production, and logistics teams by ensuring timely and error-free order entry and coordination in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Enter and process customer orders accurately in the ERP system</li><li>Review orders for pricing, product specifications, quantities, and delivery requirements</li><li>Coordinate with sales, production, and inventory teams to ensure order accuracy and fulfillment</li><li>Verify customer information, credit terms, and order approvals</li><li>Track order status and communicate updates to internal teams and customers</li><li>Process order changes, cancellations, and returns as needed</li><li>Maintain accurate customer and order records</li><li>Assist with shipping documentation, and reporting</li><li>Identify and resolve order discrepancies or data entry errors</li><li>Support continuous improvement of order management processes</li></ul><p><br></p>
<p><strong>Technology Audit & Advisory Manager or Senior Manager (Tysons Corner - Hybrid)</strong></p><p>Step into a leadership role with a dynamic and collaborative professional services team! As a Technology Audit & Advisory Manager or Senior Manager, you'll help organizations navigate complex business challenges by offering essential guidance, innovative solutions, and hands-on expertise. You’ll build lasting client relationships, lead high-performing engagement teams, and make an impact across diverse industries while shaping the future of technology risk management.</p><p><strong>What You’ll Do:</strong></p><ul><li>Advise clients on how to manage risks inherent in their technology environments, helping them protect and drive enterprise value.</li><li>Apply a forward-thinking approach by leveraging analytics, automation, AI, and other emerging tools and technologies.</li><li>Develop your skills in the latest tech innovations, including AI-driven solutions, data governance, cloud, cybersecurity, and more.</li><li>Identify technology-related risks and opportunities for increased efficiency and performance.</li><li>Lead by example, fostering open communication, positive team culture, and creating professional development opportunities.</li><li>Supervise, mentor, and coach Consultants and Senior Consultants as you guide the completion of projects.</li><li>Maintain and grow professional relationships, representing the organization in the market and assisting with business development and proposal preparation.</li></ul><p><strong>Areas of Focus:</strong></p><ul><li>Cybersecurity and IT risk management</li><li>IT frameworks and General Controls (ITGC)</li><li>Cloud, enterprise applications, analytics, and automation</li><li>Data governance and privacy</li><li>IT SOX compliance</li><li>Technology resilience and disaster recovery</li><li>Controls, emerging technologies, and technology enablement</li></ul><p><strong>How We Work:</strong> Experience the flexibility of a hybrid work model, balancing in-person collaboration and purposeful remote work. This role involves both local and out-of-state assignments based on client needs and project requirements.</p><p>Bring your leadership, technical acumen, and passion for innovation to a team where your impact will be recognized—apply today to take the next step in your career!</p>
<p>We are seeking a Dispatcher who will be responsible for coordinating, scheduling, and monitoring the movement of personnel, vehicles, or shipments to ensure timely and efficient operations. You will be working onsite Monday to Friday.</p><p><br></p><p>Key responsibilities:</p><p>• Receiving and prioritizing service requests, calls, or orders from clients or internal teams </p><p>• Handle phone calls and follow up with emails.</p><p>• Scheduling appointments</p><p>• Maintaining accurate records of assignments, service calls, and status updates in dispatch software or logs.</p><p>• Providing excellent customer service, addressing inquiries.</p><p>• Updating heavy data entry into internal system</p><p>• Escalating emergency issues and coordinating response as appropriate.</p><p><br></p>
<p>Our global client is seeking a <strong>Web Content Manager</strong> to oversee and manage <strong>WordPress CMS</strong>. This role will work closely with developers, editors, marketing, and creative teams to ensure the organization’s website content is engaging, accurate, accessible, and optimized for both user experience and search engines.</p><p>This is an excellent opportunity for a content professional who thrives at the intersection of <strong>digital strategy, web content management, and cross-functional collaboration</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the <strong>WordPress CMS</strong>, collaborating with developers and editors to support organizational needs.</li><li>Conduct <strong>content audits</strong> to identify gaps, redundancies, and opportunities for improvement.</li><li>Produce <strong>site maps and visualizations</strong> to illustrate website structure and functionality.</li><li>Train staff on best practices for creating and publishing website content.</li><li>Update <strong>HTML, CSS, and JavaScript</strong> as needed to support content and functionality.</li><li>Collaborate with creative, marketing, and technical teams to maintain site standards and brand consistency.</li><li>Implement <strong>SEO strategies</strong> to maximize search rankings and analyze user engagement.</li><li>Create, edit, publish, and retire content including text, images, videos, and interactive web assets.</li><li>Track and manage requests for website updates and new projects, ensuring deadlines are met.</li><li>Roll out and maintain a strategy for managing publishing requests (e.g., office hours).</li><li>Evaluate and streamline <strong>content governance procedures</strong>; maintain documentation libraries.</li><li>Partner with business units to develop engaging <strong>landing pages</strong> and interactive experiences.</li><li>Manage <strong>URL redirects, broken links, and cookie consent content</strong>.</li><li>Serve as the primary contact for troubleshooting <strong>site performance issues</strong>.</li><li>Integrate <strong>keywords, metadata, and analytics</strong> into content strategy for SEO optimization.</li><li>Coordinate content activation with <strong>paid media and social campaigns</strong>.</li><li>Stay current with competitor sites, industry best practices, and innovations in content strategy.</li></ul><p><br></p>
<p>Join a dynamic and professional team as a Bilingual Receptionist. We are seeking a detail-oriented, friendly, and organized individual who can communicate fluently in both English and Spanish. This front desk position is critical in fostering a welcoming environment, supporting daily office operations, and enhancing client experiences.</p><p>Responsibilities:</p><p>• Greet residents, prospects, and vendors.</p><p>• Manage maintenance requests and update work orders.</p><p>• Handle email inbox and call routing.</p><p>• Assist leasing staff with documentation.</p><p>• Support community announcements and events.</p>
<p>Join our thriving real estate team as a Bilingual Administrative Assistant! We are seeking a professional who is fluent in English and Spanish with strong organizational and communication abilities. If you are detail-oriented, proactive, and enjoy working in a fast-paced environment, this is your opportunity to contribute to office efficiency and client success.</p><p>Responsibilities:</p><p>• Greet residents, prospects, and vendors.</p><p>• Manage maintenance requests and update work orders.</p><p>• Handle email inbox and call routing.</p><p>• Assist leasing staff with documentation.</p><p>• Support community announcements and events.</p><p><br></p>
<p> We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Tysons Corner, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p>
