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Customer Service Specialist in Baltimore, MD

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Salary for Customer Service Specialist in Baltimore, MD
37960 - 47060
25th percentile
37960
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
42120
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
47060
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 52520 58760 67600 Account Manager 45240 55120 69160 Senior Customer Service Specialist 41860 48620 54080 Customer Experience Specialist 39260 49140 57980 Call Center Specialist 36140 39520 49920

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