CRM Business Analyst

Customer Relationship Management (CRM) Business Analyst Job Description

CRM business analysts are relied upon for their analytical and problem-solving capabilities, as well as extensive technical and functional experience to cultivate a positive customer relationship. They are expected to analyze customer data and offer recommendations on sales, marketing and customer service initiatives. Liaisons between IT and business groups, these professionals are expected to master the project life cycle from initiation to customer delivery, including solution consulting, production support, product ownership and mentoring. Strong interpersonal and communication skills are essential, as is knowledge of analytical or database software, particularly CRM or business intelligence systems. A bachelor’s degree or the equivalent work experience is required, in addition to four or more years of experience in business analysis.

Typical customer relationship management (CRM) business analyst duties:

Creating innovative and highly usable solutions for business, technical and functional goalsWorking closely with the development team to test and implement solutions for efficiency, stability and increased process performanceActing as a liaison in resolving customer issues by partnering with other service and technical teamsProviding advice to business and technology teams on CRM best practices

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Salary for CRM Business Analyst
93250 - 133500
25th percentile
93250
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
113250
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
133500
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Applications Architect 134750 163250 195500 Mobile Applications Developer 122250 144750 171750 Senior Software Engineer 120000 146000 175250 Software Engineer 108500 129250 152500 Software Developer 105000 128750 150750 Developer/Programmer Analyst 94750 120500 142250 ERP Integration Manager 120500 153250 187500 ERP Technical Developer 111250 136500 159500 ERP Analyst 105750 128000 151750 ERP Business Analyst 95750 116500 139250 CRM Developer 104500 125750 149000

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