Call Center Lead Salary in Raleigh, NC | Robert Half

Call Center Lead in Raleigh, NC

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Salary for Call Center Lead in Raleigh, NC
56408 - 72191
25th percentile
56408
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
62359
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
72191
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 52009 56925 66758 Account Manager 44505 54079 68051 Senior Customer Service Specialist 41400 47610 53561 Customer Service Specialist 37260 41400 46316 Customer Experience Specialist 38554 48386 57184 Call Center Specialist 35966 39071 49421

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