Call Center Lead Salary in Phoenix, AZ | Robert Half

Call Center Lead in Phoenix, AZ

Call Center Lead Job Description

Duties include those described for call center representative, but the position requires more work experience. Additional responsibilities may include communication with customers and clients, upselling existing accounts, managing database records, and supervising staff.

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Salary for Call Center Lead in Phoenix, AZ
59950 - 76725
25th percentile
59950
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
66275
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
76725
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 55275 60500 70950 Account Manager 47300 57475 72325 Senior Customer Service Specialist 44000 50600 56925 Customer Service Specialist 39600 44000 49225 Customer Experience Specialist 40975 51425 60775 Call Center Specialist 38225 41525 52525

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