Customer Service Manager in Phoenix, AZ

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Phoenix, AZ

55275 - 70950

25th percentile

55275

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

60500

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

70950

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

47300

57475

72325

Senior Customer Service Specialist

44000

50600

56925

Customer Service Specialist

39600

44000

49225

Customer Experience Specialist

40975

51425

60775

Call Center Lead

59950

66275

76725

Call Center Specialist

38225

41525

52525

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