Business leaders are struggling to bridge skills gaps within teams and the broader business amid the rampant skills shortage within the talent market. Attendees agreed that a slow and steady approach was best, especially when combined with group learning across different generations. “When we talk about trust and understanding, and using stepping stones, start with something manageable for your business where people can start to recognise, ‘actually, it's not as scary as I thought,” said one attendee.
“This is going to be counteracted by the younger generations, the generations that are coming through now that are using AI. They use it at school, and they're using it for their degrees. They're probably using it at work, so there must be a meeting of minds somewhere. But I think you've got to start embracing some form of AI, generative or not. It’s a small step.
“If you've got a team of people—we were talking about this idea of a ‘shadow board’—the shadow board brings in the different generations, asks different questions, helps them educate. Because it shouldn't just be top down into the organisation, it should be from the organisation up.”