Help Desk Tier 3 in Victoria, BC

Help Desk Tier 3 Job Description

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.

In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

Employer requirements depend on the help desk position level.

Tier 3 positions often require four or more years of help desk experience, a bachelor’s degree in computer science or a related field, and/or professional certifications such as HDI’s Customer Service Representative or Support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) designation.

Typical Duties of a Help Desk Technician

Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve

Analyzing and identifying trends in issue reporting and devising preventive solutions

Mentoring other help desk personnel on hardware and software problem analysis and resolution

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Salary for Help Desk Tier 3 in Victoria, BC

65468 - 86275

25th percentile

65468

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

77648

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

86275

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

107844

135503

165953

Business Continuity Analyst

96679

111143

126114

Help Desk Tier 2

61661

66990

70796

Help Desk Tier 1

48466

58109

64453

Desktop Support Analyst

59124

68259

77394

Applications Support Specialist

52780

63438

76633

Mobile Device Support Analyst

53795

61661

79424

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