Desktop Support Analyst in Victoria, BC

Desktop Support Analyst Job Description:

Successful candidates should be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.

Extensive experience with desktop hardware, software applications, operating systems and network connectivity is required.

A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education.

Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator).

Typical Duties of a Desktop Support Analyst:

Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades

Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

Analyzing and making recommendations for hardware and software standardization

Creating user accounts and managing access control based on company policies

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Salary for Desktop Support Analyst in Victoria, BC

59124 - 77394

25th percentile

59124

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

68259

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

77394

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

107844

135503

165953

Business Continuity Analyst

96679

111143

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Help Desk Tier 3

65468

77648

86275

Help Desk Tier 2

61661

66990

70796

Help Desk Tier 1

48466

58109

64453

Applications Support Specialist

52780

63438

76633

Mobile Device Support Analyst

53795

61661

79424

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