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Hiring for new permanent roles

Hiring for vacated permanent roles

Facing challenges finding skilled talent

Managers rank their strategic priorities for 2024

Administrative and customer support teams will be focused on: Employee training and development Operational efficiency Workforce management Multi-channel support Customer satisfaction

Administrative and customer support professionals in highest demand

The following positions are in the top 25% of administrative and customer support roles in demand, according to analysis of thousands of job postings and Robert Half placements. Administrative Assistant Call Centre Specialist Customer Service Specialist Data Entry Specialist Executive Assistant Office Manager Project Assistant/Coordinator Receptionist Learn how to hire a customer service specialist
Areas they are mostly likely to use contract talent: of administrative and customer support managers plan to hire more contract professionals in the second half of 2024.

*Statistics Canada, seasonally adjusted, November 2024. Over one hundred thousand new positions from hundreds of independent job boards and company websites are represented in this report including over 8,000 placements from Robert Half. Positions are categorized to over 350 job titles within Robert Half’s 2024 Salary Guide using a proprietary mapping methodology that employs state-of-the-art large language models. This dataset includes roles across the finance and accounting, technology, marketing and creative, legal, administrative and customer support, and human resources professions. Calculations based on job postings provided by TalentNeuron. Online surveys were developed by Robert Half and conducted by independent research firms. Respondents included executives, senior managers and employees from small (1-99 employees), midsize (100-999 employees) and large (1,000-10,000 or more employees) businesses in private, publicly listed and public sector organizations across Canada.