Senior Customer Service Specialist in Seattle, WA

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Microsoft Excel

SAP S/4HANA

Spreadsheets

Microsoft Word

Order Entry

Customer Service

Sales

Office Functions

Training

Claim Administration

Salary for Senior Customer Service Specialist in Seattle, WA

51600 - 66758

25th percentile

51600

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

59340

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

66758

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

64823

70950

83205

Account Manager

55470

67403

84818

Customer Service Specialist

46440

51600

57728

Customer Experience Specialist

48053

60308

71273

Call Center Lead

70305

77723

89978

Call Center Specialist

44828

48698

61598

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