Senior Customer Service Specialist in Reno, NV

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Microsoft Excel

SAP S/4HANA

Spreadsheets

Microsoft Word

Order Entry

Customer Service

Sales

Office Functions

Training

Claim Administration

Salary for Senior Customer Service Specialist in Reno, NV

43200 - 55890

25th percentile

43200

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

49680

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

55890

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

54270

59400

69660

Account Manager

46440

56430

71010

Customer Service Specialist

38880

43200

48330

Customer Experience Specialist

40230

50490

59670

Call Center Lead

58860

65070

75330

Call Center Specialist

37530

40770

51570

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