Customer Service Manager in Reno, NV

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Reno, NV

54270 - 69660

25th percentile

54270

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

59400

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

69660

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

46440

56430

71010

Senior Customer Service Specialist

43200

49680

55890

Customer Service Specialist

38880

43200

48330

Customer Experience Specialist

40230

50490

59670

Call Center Lead

58860

65070

75330

Call Center Specialist

37530

40770

51570

Newest Customer Service Manager jobs

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