Senior Customer Service Specialist in Minneapolis, MN

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Microsoft Excel

SAP S/4HANA

Spreadsheets

Microsoft Word

Order Entry

Customer Service

Sales

Office Functions

Training

Claim Administration

Salary for Senior Customer Service Specialist in Minneapolis, MN

42800 - 55373

25th percentile

42800

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

49220

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

55373

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

53768

58850

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46010

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38520

42800

47883

Customer Experience Specialist

39858

50023

59118

Call Center Lead

58315

64468

74633

Call Center Specialist

37183

40393

51093

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