Senior Customer Service Specialist in Milwaukee, WI

Senior Customer Service Specialist Job Description

Duties include those described for customer service representative, but the position requires stronger work experience for each function. Additional duties may include resolving customer complaints, managing database records, drafting status reports on customer service issues, and supervising staff.

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Microsoft Excel

SAP S/4HANA

Spreadsheets

Microsoft Word

Order Entry

Customer Service

Sales

Office Functions

Training

Claim Administration

Salary for Senior Customer Service Specialist in Milwaukee, WI

40000 - 51750

25th percentile

40000

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

46000

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

51750

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

50250

55000

64500

Account Manager

43000

52250

65750

Customer Service Specialist

36000

40000

44750

Customer Experience Specialist

37250

46750

55250

Call Center Lead

54500

60250

69750

Call Center Specialist

34750

37750

47750

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