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    5 results for Senior Customer Service Specialist in Milwaukee, WI

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    We are seeking a Client Services Specialist to join our team in the IT Software industry, located in Hartland, Wisconsin. This role provides a contract to employment opportunity, where you will be involved in processing customer applications, maintaining customer records, and resolving customer inquiries.

    Responsibilities:

    • Coordinate with internal teams to understand requirements and liaise with external vendors for execution.
    • Review and confirm details on production plans in collaboration with internal teams and vendors.
    • Create comprehensive job layouts and purchase orders.
    • Organize the internal job approval process.
    • Engage with multiple departments and partners for follow-ups to ensure the completion of production items.
    • Detail the production process, ensuring the status of the operation is easily accessible and transparent.
    • Acquire a comprehensive understanding of internal software systems.
    • Manage and review reports to monitor the progress of projects and production jobs.
    • Provide exemplary customer service.
    • Perform data entry and order entry tasks.
    • Handle email correspondence with efficiency and professionalism.
    • Minimum of 2 years of experience in a similar role in the IT Software industry
    • Proficient in Customer Service, demonstrating the ability to manage and respond to different customer situations
    • Strong Data Entry skills, with the ability to quickly and accurately input data into various software systems
    • Previous experience in Order Entry, showing a strong understanding of order processing and management
    • Excellent Email Correspondence skills, with the ability to communicate effectively and professionally via email
    • Bachelor's degree in IT, Business, or a related field is preferred
    • Familiarity with IT Software systems and platforms
    • Ability to work in a fast-paced environment and manage multiple tasks
    • Strong problem-solving skills and attention to detail
    • Excellent written and verbal communication skills
    • Ability to work well in a team and independently when required
    • Willingness to continuously learn and stay updated with industry trends and new technologies.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

    Senior Customer Service Specialist Jobs in Milwaukee

    Client Services Specialist We are seeking a Client Services Specialist to join our team in the IT Software industry, located in Hartland, Wisconsin. This role provides a contract to employment opportunity, where you will be involved in processing customer applications, maintaining customer records, and resolving customer inquiries. <br><br>Responsibilities:<br><br>• Coordinate with internal teams to understand requirements and liaise with external vendors for execution.<br>• Review and confirm details on production plans in collaboration with internal teams and vendors.<br>• Create comprehensive job layouts and purchase orders.<br>• Organize the internal job approval process.<br>• Engage with multiple departments and partners for follow-ups to ensure the completion of production items.<br>• Detail the production process, ensuring the status of the operation is easily accessible and transparent.<br>• Acquire a comprehensive understanding of internal software systems.<br>• Manage and review reports to monitor the progress of projects and production jobs. <br>• Provide exemplary customer service.<br>• Perform data entry and order entry tasks.<br>• Handle email correspondence with efficiency and professionalism. Client Services Administrator We are offering a contract for a permanent position as a Client Services Administrator in Hartland, Wisconsin. This role is in the IT Software industry where you will be an integral part of our team, providing administrative support to the Client Services Specialist team, managing client data, and resolving inquiries.<br><br>Responsibilities:<br><br>• Manage incoming calls and ensure customer inquiries are resolved efficiently<br>• Input client and account data, ensuring accuracy and addressing any errors<br>• Generate comprehensible job tickets in Monarch or OP<br>• Regularly update and maintain customer records in accordance with company policies and procedures<br>• Collaborate with various departments and partners to ensure production items are complete and maintained to the highest level of detail<br>• Address and resolve product or service issues by identifying the problem, determining the best solution, and ensuring the issue is corrected<br>• Acquire a comprehensive understanding of internal software systems<br>• Regularly route GB Tickets <br>• Manage the tracking of Permit 4 <br>• Update Humana Delivery records<br>• Proofread Marco’s Items on a monthly basis<br>• File and purge job tickets in the department<br>• Distribute job tickets to team and accounting<br>• Keep the Madison Spreadsheet updated<br>• Manage the daily email and routing for Humana when the digital supervisor is off<br>• Handle the routing and updating for Common Ground and Madison Spreadsheet<br>• Print and route WebMD Postal Paperwork<br>• Review, update and route Elevance Health GBD<br>• Review, update and route WebMD, Ignite Customer Success Agent We are offering a contract for a Customer Success Agent role in the machinery and worktools industry, located in Milwaukee, Wisconsin. As a Customer Success Agent, you will serve as a dedicated point of contact for our customers, ensuring their satisfaction and success through efficient and effective customer service.<br><br>Responsibilities:<br><br>• Serve as an advocate for the customers, making sure their efforts are minimized by providing personalized customer experiences<br>• Leverage your knowledge of our products and services to assist customers and provide solutions<br>• Handle a high volume of customer calls, aiming for excellent customer service in every interaction<br>• Analyze and resolve customer concerns independently, providing timely and adequate solutions<br>• Utilize self-help tools and resources to troubleshoot and resolve technical issues customers might have<br>• Collaborate cross-functionally with other business units to ensure inquiries are resolved in a single call<br>• Maintain and update customer records accurately, ensuring data integrity<br>• Process customer credit applications with accuracy and efficiency. Linux Systems Engineer <p>Robert Half Technology is partnering with a long-time client on a new Direct Hire Sr. Linux Engineer position. This is a steadily growing organization offering competitive compensation and excellent all around benefits. Please apply right away if this looks to be a fit!</p><p><br></p><p>Are you a Linux expert with a passion for solving complex challenges and delivering excellent customer experiences? We’re seeking a <strong>Senior Linux Engineer</strong> to join our growing team. This position is open due to continued growth and offers an opportunity to work in an environment where your contributions truly make an impact.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Manage, configure, and optimize Linux systems to ensure high availability and performance.</li><li>Collaborate on networking and virtualization projects to support business objectives.</li><li>Troubleshoot and resolve technical issues while providing exceptional support to internal and external customers.</li><li>Contribute to system documentation and process improvements.</li></ul> Customer Success Agent We are offering a contract for a permanent position as a Customer Success Agent in Milwaukee, Wisconsin. This role is integral to our machinery and work tools industry. As a Customer Success Agent, you will be the primary point of contact for our customers, ensuring they receive maximum value from our services and products. You will be responsible for handling customer inquiries, maintaining their records, and processing their applications. <br><br>Responsibilities:<br>• Serve as a dedicated liaison for customers, providing personalized experiences and ensuring their needs are met with minimal effort from their side.<br>• Analyze and address customer concerns independently, providing timely and appropriate solutions.<br>• Use self-help tools to troubleshoot and resolve technical issues.<br>• Maintain a comprehensive knowledge of our products and services to better assist customers.<br>• Collaborate cross-functionally with key support business units to resolve inquiries, aiming for one-call resolution.<br>• Monitor customer accounts and take necessary actions.<br>• Process customer credit applications accurately and promptly.<br>• Maintain accurate records of customer credit information.<br>• Handle a high volume of calls daily, acting with urgency and delivering an elite experience to our valued partners.