We are seeking a Client Services Specialist to join our team in the IT Software industry, located in Hartland, Wisconsin. This role provides a contract to employment opportunity, where you will be involved in processing customer applications, maintaining customer records, and resolving customer inquiries.
Responsibilities:
• Coordinate with internal teams to understand requirements and liaise with external vendors for execution.
• Review and confirm details on production plans in collaboration with internal teams and vendors.
• Create comprehensive job layouts and purchase orders.
• Organize the internal job approval process.
• Engage with multiple departments and partners for follow-ups to ensure the completion of production items.
• Detail the production process, ensuring the status of the operation is easily accessible and transparent.
• Acquire a comprehensive understanding of internal software systems.
• Manage and review reports to monitor the progress of projects and production jobs.
• Provide exemplary customer service.
• Perform data entry and order entry tasks.
• Handle email correspondence with efficiency and professionalism.
• Minimum of 2 years of experience in a similar role in the IT Software industry
• Proficient in Customer Service, demonstrating the ability to manage and respond to different customer situations
• Strong Data Entry skills, with the ability to quickly and accurately input data into various software systems
• Previous experience in Order Entry, showing a strong understanding of order processing and management
• Excellent Email Correspondence skills, with the ability to communicate effectively and professionally via email
• Bachelor's degree in IT, Business, or a related field is preferred
• Familiarity with IT Software systems and platforms
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills
• Ability to work well in a team and independently when required
• Willingness to continuously learn and stay updated with industry trends and new technologies.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
roberthalf.gobenefits.net for more information.
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