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Senior Customer Service Specialist in Denver, CO

Senior Customer Service Specialist Job Description

Handles complex customer inquiries, resolves escalated complaints, and provides excellent service via phone, email, and in-person. This role demands a problem-solving mindset. May supervise staff, manage customer records, analyze trends, and prepare reports on customer service issues. Requires several years of experience and strong problem-solving, communication, and leadership skills.

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Salary for Senior Customer Service Specialist in Denver, CO
47093 - 60840
25th percentile
47093
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
54698
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
60840
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Customer Service Manager 59085 66105 76050 Account Manager 50895 62010 77805 Customer Experience Specialist 44168 55283 65228 Customer Service Specialist 42705 47385 52943 Call Center Specialist 40658 44460 56160

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