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Product Support Specialist in Seattle, WA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Seattle, WA
64823 - 99653
25th percentile
64823
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
79658
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
99653
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 151898 187373 222848 Cable/Computer Technician 54825 65468 73853 Help Desk Support Manager 108038 133193 148995 Desktop Support Analyst 70950 85785 99653 Help Desk Tier 3 76433 90945 104490 Help Desk Tier 2 59985 75465 84495 Help Desk Tier 1 52245 63210 70628

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