Help Desk Tier 1 in Seattle, WA

Help Desk Tier 1 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.

Help Desk Tier 1 is an entry-level position. Professionals at this level typically have less than two years of work experience. The role often requires an associate degree or completion of coursework at a technical school.

Typical help desk tier 1 duties:

Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems

Recognizing and escalating more difficult problems to Tier 2 support

Logging call activity

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Salary for Help Desk Tier 1 in Seattle, WA

52245 - 70628

25th percentile

52245

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

63210

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

70628

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

151898

187373

222848

Cable/Computer Technician

54825

65468

73853

Help Desk Support Manager

108038

133193

148995

Desktop Support Analyst

70950

85785

99653

Product Support Specialist

64823

79658

99653

Help Desk Tier 3

76433

90945

104490

Help Desk Tier 2

59985

75465

84495

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