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Product Support Specialist in Milford, CT

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Milford, CT
56280 - 86520
25th percentile
56280
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
69160
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
86520
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 131880 162680 193480 Cable/Computer Technician 47600 56840 64120 Help Desk Support Manager 93800 115640 129360 Desktop Support Analyst 61600 74480 86520 Help Desk Tier 3 66360 78960 90720 Help Desk Tier 2 52080 65520 73360 Help Desk Tier 1 45360 54880 61320

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