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Help Desk Support Manager in Milford, CT

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Milford, CT
93800 - 129360
25th percentile
93800
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
115640
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
129360
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 131880 162680 193480 Cable/Computer Technician 47600 56840 64120 Desktop Support Analyst 61600 74480 86520 Product Support Specialist 56280 69160 86520 Help Desk Tier 3 66360 78960 90720 Help Desk Tier 2 52080 65520 73360 Help Desk Tier 1 45360 54880 61320

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