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Product Support Specialist in Los Angeles, CA

Product Support Specialist Job Description

Product support specialists must have strong customer service, problem-solving and communication skills. This position assists users with issues and concerns regarding a company’s products, offering software and technical support and resolving problems. Previous experience in customer and/or technical support may be preferred. Candidates will engage in moderate system design and architecture, building and improving upon current automation. A bachelor’s degree is preferred as well as five or more years of prior relevant experience.

Typical product support specialist duties:

Providing technical and customer service support for a company’s productsAssisting users with product issues and concerns and communicating steps to resolve problemsIdentifying and analyzing problems with software and hardware, including failures, bugs and system issuesReporting issues and user concerns to leadership

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Salary for Product Support Specialist in Los Angeles, CA
65828 - 101198
25th percentile
65828
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
80893
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
101198
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 154253 190278 226303 Cable/Computer Technician 55675 66483 74998 Help Desk Support Manager 109713 135258 151305 Desktop Support Analyst 72050 87115 101198 Help Desk Tier 3 77618 92355 106110 Help Desk Tier 2 60915 76635 85805 Help Desk Tier 1 53055 64190 71723

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