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Help Desk Tier 2 in Los Angeles, CA

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1 Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Los Angeles, CA
60915 - 85805
25th percentile
60915
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
76635
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
85805
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 154253 190278 226303 Cable/Computer Technician 55675 66483 74998 Help Desk Support Manager 109713 135258 151305 Desktop Support Analyst 72050 87115 101198 Product Support Specialist 65828 80893 101198 Help Desk Tier 3 77618 92355 106110 Help Desk Tier 1 53055 64190 71723

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