NOC Technician in Charlotte, NC

Network Operations Center (NOC) Technician Job Description

Network operations center (NOC) technicians are responsible for monitoring a company’s network systems. They are around-the-clock first responders for troubleshooting routers, switches and phone platforms. They need strong understanding of IP and/or optical networks and are adaptable and flexible in dealing with a variety of people. Strong problem-solving, communication and customer service skills are essential. Must have previous experience in NOC, and technical experience with programming, operating systems including Linux, network monitoring and performance tools may be required. A bachelor’s degree in information systems, computer science, computer engineering or a related field is preferred.

Typical network operations center (NOC) technician duties:

Monitoring CPU performance, networks, servers and applications

Efficiently and accurately managing any assigned trouble tickets and other projects to resolution

Escalating for higher-level support to Tier II, Tier III and management

Maintaining and repairing systems, such as server routing, firewalls, IP switching and remote access protocols

Providing accurate technical and customer service support and consistent customer communication

Managing coordination of vendor services, such as telecommunications and secure data storage

Looking for a network operations center (NOC) technician or a network operations center (NOC) technician job?

Submit your resume or request talent now and our expert recruiters will be with you shortly.

Robert Half can assist you with your network operations center technician recruitment needs.

Salary for NOC Technician in Charlotte, NC

61408 - 94141

25th percentile

61408

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

76886

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

94141

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Network/Cloud Architect

137279

171281

202493

Wireless Network Engineer

119770

145906

169251

Network/Cloud Manager

114441

143623

165191

Network/Cloud Engineer

109874

131696

154280

Network/Cloud Administrator

88305

108098

126875

Telecommunications Specialist

67751

81961

97440

Systems Engineer

99216

121039

150728

IT Systems Analyst

87798

106068

131443

Systems Administrator

79931

97694

117233

Cloud Computing Analyst

92619

117994

142861

Newest Noc Technician jobs

Search Jobs

Network Engineer

PC Technician

System Administrator

Hiring? Start here.

Access millions of skilled contract and permanent candidates at every level from support roles to C-suite, and pinpoint the talent you need using our industry-leading matching technology.

Find your next hire