IT Operations Manager in Harrisburg, PA

IT Operations Manager Job Description

IT operations managers oversee all aspects, including staffing, of the day-to-day operations of the help desk and IT support. Candidates need extensive experience with supported software and hardware. The role also requires excellent interpersonal, business management and customer service skills. Employers typically seek a bachelor’s degree in information systems or a related discipline, with at least five years of operations and support experience plus three or more years in a management role. Candidates should also have knowledge of the TCP/IP protocol families and LAN/WAN technologies. Professional certifications, such as the Microsoft Certified Solutions Expert (MCSE) or HDI Support Center Manager (HDI-SCM), or experience with the Information Technology Infrastructure Library (ITIL), also are valued.

Typical IT operations manager duties include:

Managing support service staff, including hiring, training, scheduling work assignments, and conducting evaluations

Monitoring response times, evaluating user satisfaction levels, and making recommendations for improvement

Evaluating and managing technical support systems hardware and software, and making recommendations regarding upgrades or changes

Negotiating, writing, and reporting on internal and external service-level agreements

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Salary for IT Operations Manager in Harrisburg, PA

111863 - 164113

25th percentile

111863

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

137988

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

164113

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Cable/Computer Technician

40375

48213

54388

Help Desk Support Manager

79563

98088

109725

Desktop Support Analyst

52250

63175

73388

Product Support Specialist

47738

58663

73388

Help Desk Tier 3

56288

66975

76950

Help Desk Tier 2

44175

55575

62225

Help Desk Tier 1

38475

46550

52013

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