Help Desk Support Manager in Harrisburg, PA

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support tickets

Training and mentoring junior staff members

Implementing help desk policies, procedures, and best practices

Managing relationships with vendors for software or hardware support

Monitoring and reporting on help desk performance metrics

Evaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Harrisburg, PA

79563 - 109725

25th percentile

79563

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

98088

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

109725

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

111863

137988

164113

Cable/Computer Technician

40375

48213

54388

Desktop Support Analyst

52250

63175

73388

Product Support Specialist

47738

58663

73388

Help Desk Tier 3

56288

66975

76950

Help Desk Tier 2

44175

55575

62225

Help Desk Tier 1

38475

46550

52013

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