Help Desk Tier 2 in Lehi, UT

Help Desk Tier 2 Job Description

Help desk professionals provide customer-focused IT support, resolving issues related to hardware, software, and networks. They need excellent problem-solving, communication, and interpersonal skills, plus a strong understanding of the IT systems they support.

Help Desk Tier 2 positions typically require two to four years of work experience and may require either a bachelor’s degree or a two-year degree plus work experience in a help desk setting.

Typical help desk tier 2 duties:

Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1

Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation

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Salary for Help Desk Tier 2 in Lehi, UT

47895 - 67465

25th percentile

47895

The candidate is new to the role and building the needed skills, experience and autonomy.

50th percentile

60255

The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.

75th percentile

67465

The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

IT Operations Manager

121283

149608

177933

Cable/Computer Technician

43775

52273

58968

Help Desk Support Manager

86263

106348

118965

Desktop Support Analyst

56650

68495

79568

Product Support Specialist

51758

63603

79568

Help Desk Tier 3

61028

72615

83430

Help Desk Tier 1

41715

50470

56393

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