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Help Desk Support Manager in Lehi, UT

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Lehi, UT
86263 - 118965
25th percentile
86263
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
106348
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
118965
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 121283 149608 177933 Cable/Computer Technician 43775 52273 58968 Desktop Support Analyst 56650 68495 79568 Product Support Specialist 51758 63603 79568 Help Desk Tier 3 61028 72615 83430 Help Desk Tier 2 47895 60255 67465 Help Desk Tier 1 41715 50470 56393

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