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    Help Desk Support Manager in Sacramento, CA

    Help Desk Support Manager Job Description

    A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

    Typical help desk support manager duties:

  • Coordinating the help desk team’s activities to ensure prompt and effective resolution of support tickets
  • Training and mentoring junior staff members
  • Implementing help desk policies, procedures, and best practices
  • Managing relationships with vendors for software or hardware support
  • Monitoring and reporting on help desk performance metrics
  • Evaluating and recommending new tools and technologies to improve support services
  • Looking for a help desk support manager or a help desk support manager job in Sacramento?

    Search for Help Desk Support Manager jobs in Sacramento, CA or request talent now and our expert recruiters will be with you shortly.Robert Half can assist you with your help desk support manager staffing needs in Sacramento.
    Salary for Help Desk Support Manager in Sacramento, CA
    92963 - 128205
    25th percentile
    92963
    The candidate is new to the role and building the needed skills, experience and autonomy.
    50th percentile
    114608
    The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
    75th percentile
    128205
    The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
    Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 130703 161228 191753 Cable/Computer Technician 47175 56333 63548 Desktop Support Analyst 61050 73815 85748 Product Support Specialist 55778 68543 85748 Help Desk Tier 3 65768 78255 89910 Help Desk Tier 2 51615 64935 72705 Help Desk Tier 1 44955 54390 60773 Explore More Salaries

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