A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.
Typical help desk support manager duties:
Coordinating the help desk team’s activities to ensure prompt and effective resolution of support tickets
Training and mentoring junior staff members
Implementing help desk policies, procedures, and best practices
Managing relationships with vendors for software or hardware support
Monitoring and reporting on help desk performance metrics
Evaluating and recommending new tools and technologies to improve support services
Looking for a help desk support manager or a help desk support manager job in Sacramento?
Salary for Help Desk Support Manager in Sacramento, CA
92963 -
128205
25th percentile
92963
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
114608
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
128205
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
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