Help Desk Support Manager in Lehigh Valley, PA

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Lehigh Valley, PA
83750 - 115500
25th percentile
83750
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
103250
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
115500
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 117750 145250 172750 Cable/Computer Technician 42500 50750 57250 Desktop Support Analyst 55000 66500 77250 Product Support Specialist 50250 61750 77250 Help Desk Tier 3 59250 70500 81000 Help Desk Tier 2 46500 58500 65500 Help Desk Tier 1 40500 49000 54750

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