Customer Service Specialist in Orlando, FL

Customer Service Specialist Job Description

Maintains solid customer relationships by handling customer questions, concerns and complaints with speed and professionalism. Fulfills these customer service duties via various means, which may include telephone calls, email and face-to-face communication. Performs data entry. May also require research skills to troubleshoot customer problems. Excellent communication and data entry skills are essential.

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Microsoft Excel

CRM

Spreadsheets

Salesforce Platform

SAP S/4HANA

Customer Service

Office Functions

Sales

Phone Presenc

Complaint Handling

Salary for Customer Service Specialist in Orlando, FL

36360 - 45198

25th percentile

36360

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

40400

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

45198

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Customer Service Manager

50753

55550

65145

Account Manager

43430

52773

66408

Senior Customer Service Specialist

40400

46460

52268

Customer Experience Specialist

37623

47218

55803

Call Center Lead

55045

60853

70448

Call Center Specialist

35098

38128

48228

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