Customer Service Manager in Orlando, FL

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Orlando, FL

50753 - 65145

25th percentile

50753

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

55550

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

65145

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

43430

52773

66408

Senior Customer Service Specialist

40400

46460

52268

Customer Service Specialist

36360

40400

45198

Customer Experience Specialist

37623

47218

55803

Call Center Lead

55045

60853

70448

Call Center Specialist

35098

38128

48228

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