Customer Service Manager in Tampa, FL

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Tampa, FL

51255 - 65790

25th percentile

51255

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

56100

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

65790

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

43860

53295

67065

Senior Customer Service Specialist

40800

46920

52785

Customer Service Specialist

36720

40800

45645

Customer Experience Specialist

37995

47685

56355

Call Center Lead

55590

61455

71145

Call Center Specialist

35445

38505

48705

Newest Customer Service Manager jobs

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Support Project Manager/Lead

IT Supervisor

IT Business Manager

Customer Service Representative

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