Customer Service Manager in Sacramento, CA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Microsoft Excel

CRM

Spreadsheets

Order Entry

Salesforce Platform

Customer Service

Sales

Training

Office Functions

Complaint Handling

Salary for Customer Service Manager in Sacramento, CA

55778 - 71595

25th percentile

55778

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

61050

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

71595

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Account Manager

47730

57998

72983

Senior Customer Service Specialist

44400

51060

57443

Customer Service Specialist

39960

44400

49673

Customer Experience Specialist

41348

51893

61328

Call Center Lead

60495

66878

77423

Call Center Specialist

38573

41903

53003

Newest Customer Service Manager jobs

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Medical Customer Service Rep

Billing / Reporting Manager

Accounting Manager/Supervisor

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