We are offering a permanent employment opportunity for an Account Manager to be based in Santa Clara, California. The function of this role lies in managing key accounts, providing excellent customer service, and ensuring smooth operations within the service contracting industry.
Responsibilities
• Manage the relationship with assigned customers, including handling inquiries, providing quotes, and ensuring effective communication
• Work closely with Service Managers to address operational issues and finalize job close-outs
• Ensure all job orders are comprehensively verified, including labor, freight, charges, and materials, before project completion
• Adhere to customer protocols for documenting refrigerant leaks and gas additions
• Generate and coordinate Preventative Maintenance jobs, including drafting service details and scheduling technicians
• Take responsibility for scheduling recurring tasks such as Preventative Maintenance, CARBs, leak inspections, and filter changes
• Assist in the creation and review of customer contracts, ensuring all details are accurate and up to date
• Regularly update after-hours service details and add new customer locations and company details into Service Trade software
• Collaborate effectively with the team to support the management of accounts and the delivery of high-quality service to customers.