Customer Service Manager Salary in Pittsburgh, PA | Robert Half

Customer Service Manager in Pittsburgh, PA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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CRM
Spreadsheets
Order Entry
Salesforce Platform
Customer Service
Sales
Training
Office Functions
Complaint Handling
Salary for Customer Service Manager in Pittsburgh, PA
48240 - 61920
25th percentile
48240
New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties
50th percentile
52800
Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role
75th percentile
61920
Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 41280 50160 63120 Senior Customer Service Specialist 38400 44160 49680 Customer Service Specialist 34560 38400 42960 Customer Experience Specialist 35760 44880 53040 Call Center Lead 52320 57840 66960 Call Center Specialist 33360 36240 45840

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