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Customer Service Manager in Pittsburgh, PA

Customer Service Manager Job Description

Hires, trains and manages members of the customer service department. Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team performance. Works closely with managers in other departments on updating policies and procedures for client service. Some employers require an associate or bachelor’s degree or several years of relevant experience.

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Salary for Customer Service Manager in Pittsburgh, PA
48480 - 62400
25th percentile
48480
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
54240
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
62400
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile Account Manager 41760 50880 63840 Senior Customer Service Specialist 38640 44880 49920 Customer Experience Specialist 36240 45360 53520 Customer Service Specialist 35040 38880 43440 Call Center Specialist 33360 36480 46080

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