Call Center Specialist in Pittsburgh, PA

Call Center Specialist Job Description

Duties at an inbound call center include responding to customer inquiries, processing orders and routing calls to appropriate departments. Responsibilities at an outbound call center include contacting businesses or individuals, describing products or services, and obtaining customer information and leads. Handles a high volume of customer outreach and calls, usually leveraging an auto-dialer system. Performs data entry, maintains customer databases and logs communication. Excellent interpersonal, customer service, computer and data entry skills are required. Strong verbal skills, listening, organizational and problem-solving abilities are also essential.

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Microsoft Excel

CRM

Microsoft Word

Spreadsheets

Microsoft Outlook

Customer Service

Answering Inbound Calls

Inbound Outbound Calls

Phone Presenc

Office Functions

Salary for Call Center Specialist in Pittsburgh, PA

33360 - 45840

25th percentile

33360

New to the role, with little or no experience; requires more than casual instruction or supervision to perform day-to-day duties

50th percentile

36240

Has the experience to consistently perform core responsibilities without direct supervision; very comfortable with processes and subject matter associated with the role

75th percentile

45840

Value to the organization goes far beyond the ability to perform normal job duties; has rare qualifications that enable consistent contribution in unique ways; ready for next career level when available

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

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48240

52800

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38400

44160

49680

Customer Service Specialist

34560

38400

42960

Customer Experience Specialist

35760

44880

53040

Call Center Lead

52320

57840

66960

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